Travelers recognized Aurora Cruises and Travel as one of the most reliable travel agencies during the COVID-19 travel shutdown.

We helped hundreds of our (and not ours!) travelers to return home safely when countries closed their borders.

When travel is back, our clients return to us with their friends and family. As a result, we must be careful when accepting new business. That is why we don’t have a choice as pre-screen travelers before investing our time and efforts in their vacations.

Top Questions You Must Ask Your Travel Advisor

Before you make any reservations with a travel advisor, please don't hesitate to ask about the location, offerings, and expertise. This will help ensure you choose a suitable journey for yourself.

Trip Planning

Which destinations align with my interests?
When is the optimal season to visit this destination?
Can you suggest hotels or restaurants in [insert city country here]?
What should I know before traveling to [insert city country here]?
How can I ensure my safety while traveling abroad?
Are there any specific local customs I should know about in my desired destination?
Do you have any other tips or advice for my upcoming trip?
Do you have any suggestions for exciting excursions or activities to experience at this destination?
Do we need to be cautious about any security concerns?
Could you personalize a trip based on my requirements?
Which activities do you suggest to pre-book?
How soon do you think I should make my travel arrangements?
Can you assist me in booking my flight, hotel, and other activities simultaneously?
When is the ideal time to make reservations for my trip?
What activities are available in [insert city country here]?
What are some must-visit attractions in [insert city country here]?
Which lesser-known places should I explore in [insert city country here]?
Can you help me create an itinerary?
Can you suggest hotels or restaurants in [insert city country here]?
What should I know before traveling to [insert city country here]?
How can I ensure my safety while traveling abroad?
Do you know if there are any specific local customs I should know about in my desired destination?
Do you have any additional tips or advice for my upcoming trip?

About Travel Advisor

What types of services do you provide?
What specific field does your agency specialize in?
Do you have all travel industry credentials, or are you a hosted travel advisor?
Does your business have business insurance?
Can you share your travel background?
Have you ever been to the destination I'm planning to visit?
How extensive is your experience in arranging travel and organizing activities in this region?
What niche of travel do you specialize in?
Which trip that you planned was your favorite?
Do you have any specialized training or certification?
What are the most common grievances voiced by your customers, and how do you address them?
Can you provide me with references from previous clients whom I can contact?

Travel Insurance, Cancelation, and Documents

How do you handle trip cancelation?
What is your cancellation policy?
Do you know if travel insurance is necessary?
Can you help me with the travel insurance claim in case of trip cancellation?
Are travel insurance or refunds provided in case of trip cancellation?
What are the necessary documents to carry during travel? Do you know if a passport or visa is required?

Money

Is there a fee associated with your services?
Do you offer a price match guarantee?
Are there any hidden charges that I should know about?
What are the available payment options for the trip?
Does booking a package tour cost less than designing my own vacation?
Are all the purchases (hotel, cars, excursions, and airfare) consolidated into a single booking and subjected to a sole transaction fee?
Are there any group discount options available?
How can I optimize my travel budget to get the most out of it?
Do you offer specific discounts for seniors, students, or military personnel?
Are there any special promotions or discounts available for me to take advantage of?
Do you impose individual transaction fees for every booking?
Is there a transaction fee for changing hotel, air ticket, cruise, or car rental bookings? If yes, is the fee waived for changes made within a specific time frame?
Are there any more affordable options available for the choices you are making for my trip?
Will I reduce expenses by opting for flights at varying times of the day?
Can I save money if I select a room at another hotel?
Can I save money by choosing a different stateroom category at a different ship?
Which days of the week offer the most affordable options for travel and sightseeing?
What are the deposits or up-front trip costs I will need to pay?
Can I either receive a refund for my tickets or utilize them for a future journey with an extra charge?

Communication

Can you assist me while I am at a destination?
In an emergency during my trip, how can I reach you?
Can you give me a personal travel app for my phone?
Are you willing to be available after business hours?

How can one determine if a travel agent is legitimate?

If you want to book a trip, using a trustworthy travel agency is essential. Here are some factors to consider:

• Can you verify the credentials of the travel advisor? They should have a valid license and be registered with the Better Business Bureau.
• Request testimonials from past customers.
• Research online reviews.
• Confirm that the advisor has insurance coverage for potential issues.
• Obtain a written estimate before finalizing your booking.

Collaborating with a reliable travel agent will guarantee a seamless journey from beginning to end.